Privacy Policy

The personal data management policy on and is accessible from every page of the site and in all its representations on computers, mobiles, tablets and smartphones.
Unless otherwise stipulated, this privacy policy established by Innofoam64 applies to the and websites.
The information communicated on these sites is intended for a public located in the European Union and outside the European Union.
The personal data policy applicable in certain regions of the world may be different.
The sections of the sites that allow products to be sold online, the terms of which are defined in the General Terms and Conditions of Sale, form a contractual whole with this "Confidentiality Policy" and the "Legal Information" section.
You acknowledge and expressly accept that personal data concerning you may be collected on the and websites as part of an online purchase or subscription to the newsletter.

This document details the way in which Innofoam64 uses and collects your personal data and informs you of the measures taken to ensure the protection of your personal data as part of the normal use of its websites and in accordance with the provisions of Law No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties (hereinafter the "Data Processing and Liberties Law"), as amended by the provisions of Law No. 2004-801 of 6 August 2004 on the protection of individuals with regard to the processing of personal data.

Innofoam64 implements measures to protect the privacy of its Internet users and customers by complying with the applicable regulations in force. As the data controller, Innofoam64 has notified the Commission Nationale de l'Informatique et des Libertés (hereinafter the "CNIL") of the collection and processing of personal data.

The use of personal data by Innofoam64 has been declared to the CNIL under number 1998068.

Data collection, use and retention

1. Data collection of personal data

Personal data group personal data (names, contact details that you communicate) and electronic identification data available on or from your computer (such as cookies or addresses IP).


The and are likely to collect your personal data, in particular when subscribing to the electronic newsletter (Newsletter) or when making a purchase and creating your account member.
Your electronic identification data allow identify or geolocate (without be more specific than the city) your connection terminal or the pages consulted on the site during your navigation and are generally insufficient on their own to uniquely identify you nominative.

Online store and collect your personal data when you create your customer account so that you can place an order. The sites collect your postal address and personal information about you. Connection information may be transmitted to a payment gateway in order to secure the transaction (Sogecommerce or Paypal).

2. Data Usage

The information that you communicate on the and websites is used :

    To analyse the number of visits to the Sites,

    Process your requests for contact and information,

    Send you targeted commercial prospecting messages, subject to your consent (by subscribing to the Newsletter),

    Carry out operations relating to customer management: making contact; orders; deliveries; invoicing; accounting and in particular the management of customer accounts.

    3. Data retention

    Cookies used to analyse traffic on the and sites are kept for three months. After this period, the data must be deleted or made anonymous.
    Cookies are used to :

    • compile statistics on the number of visits to and use of the Site (sections and content visited, route taken), making it possible to improve the interest and ergonomics of the services offered to you
    • to provide you with a browsing experience tailored to your needs and according to the specific features of your terminal.

    Cookies are not mandatory and you can prevent them from being stored by configuring your Internet browser.

    Sharing data with third parties
    Innofoam64 is the sole recipient of the data collected. Data may be transmitted to a third party in the event of a request from the judicial authorities or any administrative authority authorised by law.

    Security and backup measures and are subject to physical and software protection through the use of physical and electronic backup procedures for the and sites and the data collected, in accordance with current French legislation on the protection of personal data.

    Rights of individuals to data collected

    Right of access, modification, rectification and deletion
    You have a general right to access, modify, rectify and delete data concerning you.

    The General Data Protection Regulation (GDPR), which came into force on 25 May 2018, requires concise, transparent, comprehensible and easily accessible information for data subjects. This transparency obligation is defined in Articles 12, 13 and 14 of the RGPD. As such, you can collect the data about you registered on our website, by logging into your account and using the RGPD tools made available to you.
    You can also exercise your rights with regard to the data concerning you by sending your request to our Customer Service Department :

    • by post: and Customer Service / 24 Rue Georges Lassalle / 65000 TARBES 
    • by e-mail: or

    To enable us to deal with your request, you will need to send us the details required to identify you: surname, first name, e-mail address and, if applicable, your postal address.

    Unsubscribing from the Newsletter
    The and websites offer Internet users a free service called "Newsletter" to which you are free to subscribe. Internet users who no longer wish to receive the Newsletter can unsubscribe by simply clicking on the unsubscribe link at the bottom of each Newsletter.

    Updating of the personal data policy
    Innofoam64 may modify the Personal Data Policy of its and websites at any time. If Innofoam64 wishes to use your personal data in a manner different from that stipulated in the Personal Data Policy in force at the time of collection, these modifications will be notified in a visible manner on the and websites and you will also be informed by e-mail if you have subscribed to the Newsletter.
    Because of the changes that may be made to the Personal Data Policy, we invite you to visit the "Privacy Policy" section regularly.

    If you have any questions or comments relating to the Personal Data Policy or to the way in which Innofoam64 collects and uses data concerning you, you can contact our Customer Service Department :

    • by post: Customer Service & / 24 Rue Georges Lassalle / 65000 TARBES
    • by e-mail: or